Port Services: The Path to Adding Value from Cargo

Introduction

Ports are the convergence point of the complexity of global trade, the intricacies of logistics processes, and the density of competition. Therefore, it is crucial for companies to effectively use geographic information systems to gain a competitive advantage and ensure sustainable logistics management.

Port Services: Value in Two Main Categories

Services offered at ports are generally divided into two main categories: “Services Provided to Cargo” and “Services Provided to Ships.” Various basic and supportive services fall under these general categories; let’s examine them.

Services Provided to Cargo

Basic Services

1. Loading: Loading cargo onto the ship using handling equipment from the storage area at the port. Loading cargo onto the ship results in a change in the mode of transportation.
2. Unloading: Transferring cargo from the ship’s hold, deck, or tanks to the port area using handling equipment.
3. Stowing: Systematically placing general cargo and containers in the ship’s hold and/or storage areas.
4. Shifting: The movement of goods within a ship without unloading, either within the same hold or between ship compartments.
5. Limbo: The transfer of cargo from one ship to another or to a sea vessel (such as a barge).

Supportive Services

1. Warehouse Service: Storage of imported goods in warehouses before being subject to customs procedures.
2. Handling of Hazardous Cargo: Handling and storage of hazardous cargo to ensure safety and environmental protection.
3. Equipment and Vehicle Rental: Renting necessary equipment or vehicles for handling non-standard cargo.

Services Provided to Ships

Basic Services

1. Piloting: Guidance service for the safe entry of a ship into the port.
2. Towing: Tugboat service for ship maneuvers.
3. Marine Stowage: Service for the ship’s anchoring.
4. Hatch Opening/Closing: Opening or closing of ship hatches.
5. Waste Collection: Safe collection of ship waste.

Supportive Services

1. Supply Services: Provision of materials needed by the ship.
2. Maintenance, Repair: Maintenance and repair services for ship equipment.
3. Security Services: Ensuring ship and port security in compliance with international security standards.

Adding Value to Cargo

Ports not only offer basic services but also enhance their service offerings by providing value-added services to customers. These services not only increase customer satisfaction but also make logistics processes more efficient and effective.

1. Office Service: Providing cargo stakeholders with the opportunity to track and manage their cargo.
2. Transportation Facilities: Ensuring the transportation of cargo from the port area to final destinations or vice versa.
3. Catering Services: Providing food and beverage services to cargo stakeholders.
4. Intermodal Transportation: Transportation services for moving cargo within the port using various vehicles.
5. Barcoding and Labeling: Using modern tracking technologies for cargo monitoring.
6. Container Repair and Maintenance: Providing repair and maintenance services for containers.

Ports, with these value-added services, not only enhance customer satisfaction but also play a significant role in the global logistics sector by gaining a competitive advantage.